Typical Enterprise Solution Blocks

Solution blocks are various automated sectors of business processes for an effective enterprise-wide content management. CM tools can streamline and manage operational costs, reduce dependence on call centers, increase satisfaction, deepen loyalty, and drive revenues through strong customer relationships. Each Solution Block consists of integrated software products, consulting services, and training, all packaged for rapid deployment. 

The following Solution Blocks comprise Vignette's Content Management solution:

• Information Management
  • Reduce costs and streamline processes associated with the collection, approval, and publishing of content.
    
  • Create a compelling experience that allows users to find what they want when they want it.
    
  • Personalize delivery of information for any individual and globalize content for users worldwide.
• Community Creation and Management
  • Increase loyalty by enabling users to customize their online interactions.
    
  • Deliver timely information to users via the communication method of their choice.
    
  • Promote interaction through the use of discussions, calendars, message boards, and surveys.
• Customer Service and Support Enablement
  • Measure the value of your key customer relationships and provide personalized service to increase customer loyalty and satisfaction.
    
  • Deliver interactive customer services to reduce
    costs.
    
  • Be proactive in providing service to differentiate you from your competitors.

  Simple workflow of an Intranet CM process